Where is my order?
If there has no updates on page “Tracking” after your order is shipped out. The reason is due to your order was sent from our overseas warehouses. Parcels need to arrive your location by plane from overseas, then local shipping company will pick up parcels from airport in working days.
Please give some time for the courier to update the latest tracking info after reaching next station, hope you will receive your package soon and love the wonderful item.
Note: Tracking details can be found in “My Orders”.
Why was my order divided into two or more packages?
Sorry about this inconvenience, we will do partial shipping for your order in the following conditions:
1) Items are in different warehouses.
2) Different item preparing time.
3) Weight limit of custom or courier.
You will receive an email notification when each parcel is shipped.
Why the tracking service does shows that the package has been delivered, but I did not receive anything?
Packages might be delivered to your mail box or signed by other residents of neighbors. Would you like to have a check?
You could also contact the local shipping company to check it with your tracking number.
If you still cannot find it, please do not hesitate to contact us for help.
How to track my order
Track your order with a few clicks.
Step 1 Log into “My Account”
Click on “My Orders”
Step 2 In “My Orders”, you will be able to get an overview of your order history and their status.
Click “View Details” for more.
Step 3 If your order is “Shipped”, select “Track” to check the current status of your package.
You will then be taken to an overview of your recent shipping history of your package.
Step 4 Once you receive your package, confirm delivery and earn Bonus Points. (Shop & Save)
Order
On this page:
– Order in 3 steps.
– Edit order.
– Ordering large quantities.
Order in 3 steps
- Add an item to your cart
Proceed to order > See my basket - Fill in your details
Check your order. - Check your order
You will receive a confirmation email from us within one hour.
Questions and problems
No account yet?
You can create one when ordering. Please note that our staff cannot place any orders for you.
> Create an account
A problem when ordering?
Delete your cookies and try again.
Didn’t receive a confirmation email?
Your order is not in the “[Orders]” section of your account? And you ordered more than an hour ago? Please contact customer service. If your order was unsuccessful, we will automatically refund.
Edit order
Once your order has been placed, you can no longer modify it.
In this case you can return your item within the return period. You will be refunded as soon as your return has been processed.
Ordering large quantities
Do you want to place an order for larger quantities?
Invoices
VAT, invoices, credit notes and payment details
On this page:
–View an invoice or credit note.
-Pay a bill.
-Modify an invoice.
-VAT invoice.
View an invoice or credit note
All invoices and credit notes are listed in the Invoices section of your account or can be requested from our partners (with your order). You will receive one invoice per delivery. If your order is shipped in multiple parts, you may receive multiple invoices.
>To the overview of your invoices
Pay a bill
Pay on your account via Bancontact or transfer the amount:
Pay with Bancontact
>Pay unpaid bills
Once your order has been dispatched, your invoice will be available and can be viewed in your overview.
Transfer the amount by bank transfer
BE0790524759 (BIC: BBRUBEBB). Enter the invoice number as the description.
Modify an invoice
In order to protect your data, an invoice cannot be modified once the order has been placed. If the order has not yet been shipped, you can cancel it and reorder it by indicating the correct billing address.
VAT invoice
The invoice with the VAT amount can be found in your account.
>To the overview of your invoices
You will find an overview of the payments in your account. You can request an invoice with VAT, you will receive the invoice within 7 working days.